je777's Privacy Policy

1. Introduction and Scope

je777 is an online gaming and betting platform operated for Bangladeshi users. We place the highest importance on our users' privacy and are committed to ensuring the responsible handling of your personal information.

This policy tells you what types of information are collected and how they are processed when you register on je777, log in, play our games, make a deposit or withdrawal, or contact our customer support.

This policy applies only to je777's own website and applications. We are not responsible for the privacy practices of third-party sites or services.

2. Information Collection

Various types of information are collected when you create an account and use services on je777. The categories of information collected are listed below:

2.1 Information You Provide Directly

Information you provide yourself during the registration process and subsequent use:

• Full name and date of birth
• Email address and mobile number
• Username and password
• Payment information — bKash, Nagad, Rocket, or Upay number; bank account details
• Documents required for identity verification (copy of national ID card or passport)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device type (mobile, tablet, or desktop)
• Browser version and operating system information
• Login and logout times, session duration
• Game play history, bet amounts, win and loss records
• Deposit and withdrawal transaction history
• Browsing behaviour collected through cookies and similar technologies

3. Purposes of Using Information

We use the information collected for the following purposes:

3.1 Account Management

• Creating, verifying, and keeping accounts active
• Ensuring login security and managing OTP verification
• Processing deposits and withdrawals
• Correctly providing bonuses and VIP benefits

3.2 Service Improvement

• Identifying and resolving technical issues on the platform
• Analysing user experience to improve service quality
• Testing and launching new games and features

3.3 Security and Fraud Prevention

Every transaction on je777 is secured through SSL encryption. We use your information to detect suspicious activity and close fraudulent accounts. Identifying multiple accounts and other prohibited activities is also part of this process.

3.4 Communication and Notifications

• Sending transaction confirmation messages
• Sending important security alerts
• Informing you about relevant promotional offers (if you have given consent)
• Responding to your queries through customer support

4. Information Storage and Security

je777 has put in place both technical and administrative security measures to keep your personal information secure.

4.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored in encrypted form — even our staff cannot view passwords directly
• Payment information is stored on a separate, secured server
• Firewalls and anti-intrusion systems are active to prevent unauthorised access

4.2 Retention Period

Your information is retained for as long as your account remains active and for as long as needed to meet legal or regulatory requirements. Transaction records may be kept for the applicable period even after an account is closed.

5. Sharing Information with Third Parties

je777 never sells your personal information or provides it to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

Our payment processing partners (bKash, Nagad, Rocket, Upay, and associated banks) receive only the minimum information necessary to complete transactions. These partners operate under strict confidentiality agreements.

5.2 Game Software Providers

Game developers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe process technical data during gameplay. They follow their own privacy policies.

5.3 Legal Obligations

If a competent authority requests information through a legal order, information may be provided in accordance with applicable law.

6. Cookie Policy

je777 uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember your language preference and other settings.
• Analytics cookies: Used to understand site usage statistics — completely anonymous.

6.2 Cookie Control

You can disable cookies from your browser settings. However, if you disable essential cookies you will not be able to log in or use the platform properly.

7. Your Rights

As a je777 user, you have certain important rights regarding your personal information:

• Right to access: You can request through customer support to know what information we hold about you.
• Right to correction: If there is incorrect information in your account, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though this may not be possible if legal retention obligations apply.
• Right to opt out of marketing communications: You can request at any time to stop receiving promotional messages.
• Data portability: In certain cases, your information may be provided directly to you.

To exercise these rights and to learn about our responsible gaming guidelines, please contact us via 24/7 live chat or email.

8. Child and Underage Users

All services on je777 are for persons aged 21 or above only. We do not knowingly collect any information from minors. If we are informed that a minor has opened an account, that account and the associated information will be deleted immediately.

9. International Data Transfers

Our servers and service providers may be located in various countries. Regardless of where your information is stored or processed, the protection standards set out in this policy will always apply. Our agreements with third-party partners include clear data protection terms.

10. Policy Changes

je777 reserves the right to change or update this privacy policy as needed. If significant changes are made, you will be notified via the email or SMS registered to your account. The update date is clearly shown at the top of the page.

If you continue using the platform after a new policy takes effect, you will be considered to have agreed to the updated policy. For answers to general questions about our services, you can visit the Frequently Asked Questions page.

11. Contact Us

For any privacy-related questions, complaints, or requests, please contact our dedicated support team. Our customer service is available in both Bengali and English, seven days a week, twenty-four hours a day.

To learn more about je777, visit our About Us page, where you will find information about the platform's background and values.